Technical Support and Field Services Technician

ESG Solutions
Updated +6 months ago
Oil / Energy / Alternative Energy
Field Support
Direct Hire
$25.00 - 30.00
Houston, TX, USA
Technical Support
Customer Service
Computer Electronics Certification
Job Description

Join a global oil and gas services company that is a technology leader in providing micro-seismic 3D imaging solutions to exploration (mining and oil and gas) around the world.  Great opportunity to join a fast-growing company and travel throughout North America, and other parts of the Globe.  

Overview of the Position:

Responsible for building relationships with customers and resolving issues, as the first point of contact in customer requests for technical support. In this role, you will have an enthusiastic, customer-centric attitude in applying procedures to ensure that timely, accurate and quality technical support is delivered using the Zendesk tool. The ideal candidate will enjoy traveling to remote locations (domestically and internationally) and provide superior customer service when deployed to install and maintain microseismic monitoring systems. Prior fieldwork experience related to mining or petroleum services is considered an asset.

Essential Duties:

  1. Provide first first-level technical support to clients as the first point of contact, with exceptional communication skills
  2. Managing the ticketing system and workflow; prioritizing tasks appropriately
  3. Train industry personnel on instrumentation usage
  4. Update knowledgebase articles and guidelines for equipment and software installations and maintenance
  5. Travel to remote locations for the installation and maintaining microseismic monitoring systems
  6. Work closely with Engineering and Software groups to keep up to date with the latest technology, firmware, software releases, and system configurations to ensure maximum operation efficiency
  7. Provide input for documentation and make recommendations to customers and internal stakeholders, based on customer feedback
  8. Installation of ESG’s proprietary software, upgrades, servers, and related data acquisition equipment

Experience Preferred:

  • 2 or more years of experience in customer support, technical support or a relevant field, fieldwork in mining/petroleum services or military background considered an asset
  • Intermediate or advanced knowledge of Windows Operating Systems, Microsoft Office Suite. Good knowledge of installing and managing applications on Windows
  • Strong computer skills, including the ability to efficiently learn new computer software packages. Hardware/electrical instrumentation and software troubleshooting skills
  • Experience with ethernet communication and networking abilities


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Relocation Assistance

Vision insurance