10 month's ago
To enhance their global support team, our client is hiring a Level Two Support Developer with strong, proven customer-facing services experience. The Level Two Support Developer will build and expand upon their professional and quality support service to all customers and ensure customer satisfaction by meeting or exceeding internal Service Level Agreement targets and expectations. The successful candidate is expected to maintain a professional, courteous and customer service-focused attitude always.
This Level Two Support Developer will apply a mix of technical leadership, application programming, analysis of production defects, incident, activity prioritization, as well as interacting directly with customers (both remotely and on-site).